Cancellation Policy

Coach Cancellation If SpeedLab or the allocated coach needs to cancel a session due to illness, an emergency or another unforeseen circumstance: The session will not be charged if it has not taken place. The session will be rescheduled at a mutually suitable time. If a suitable alternative cannot be arranged, any payment already made for the cancelled session will be refunded. Weather Cancellations The safety of athletes and coaches is our priority. If a session needs to be cancelled or postponed due to unsafe weather or pitch conditions, SpeedLab will notify the parent/guardian as soon as possible. Weather cancellations are not charged. The session can be rescheduled to another suitable date/time, subject to availability. Where possible, SpeedLab will aim to give as much notice as possible. If weather conditions change during a session and it becomes unsafe to continue, the coach may end the session early. Late Cancellations We understand that occasionally things happen. However, late cancellations prevent us from offering the session to another athlete. Cancellations made 24 hours or more before the session no charge. Cancellations made less than 24 hours before the session the full session fee may be charged. Where possible, SpeedLab may offer the opportunity to rearrange the session instead of charging the cancellation fee, at its discretion. Cancellations If you need to cancel a session, please contact SpeedLab as soon as possible. Where cancellation is made 24 hours or more in advance, no cancellation fee will apply. Repeated cancellations may result in future sessions requiring payment in advance. No-Shows If an athlete does not attend their booked session and no prior notice has been given: The session will be treated as a no-show. The full session fee will be charged. The session will not normally be rescheduled or refunded.